WEBSITE PRIVACY POLICY

We understand the importance of protecting your personal information

Image Content Disclaimer

One to One Development Trust is the developer of this website but is not responsible for the selection, uploading, or ownership of any images displayed on this site. All images are provided and uploaded by Lived Insights, and they retain full responsibility for ensuring that appropriate permissions and copyright clearances have been obtained for all visual content.

One to One Development Trust disclaims any liability for copyright infringement, misuse, or inaccuracies related to the images featured on this website.

Overview

Visitors to our website are not required to register or provide any personal information to find out more about our organisation, our work, or what we offer. No personal data is stored by or captured through the site without users' prior knowledge and consent.

Occasionally we may ask for some personal information to answer your queries This may include your name and e-mail address. This information may be stored electronically or manually. Any personal information that is provided will be used only for the purpose stated at the time we request it. All personal data supplied is held in accordance with the EU General Data Protection Regulation (GDPR).

We do not sell or otherwise transfer personal data to any third parties.

Analytics

We use Google Analytics which does not record any personal information. We are using Google Analytics to help us improve the website in the future. For more information about the cookies that Google Analytics uses, see What do the cookies contain? further down the page.

Cookies

Lived Insights does not use any cookies that store personal or sensitive data. Our site occasionally uses 'caching' which means it stores some of its less frequently updated pages in an optimised way to make them faster to download to site visitors.

Lived Insights is protected by WP Cerber, a leading website security solution that protects the site against hacker attacks, spam, and malware. WP Cerber sets several anonymous browser cookies with the sole purpose of securing the website by detecting and mitigating malicious activity. These cookies have randomly generated names and contain randomly generated values. No personal or sensitive data is stored.

What do the cookies contain?

The cookies used by WP Cerber contain randomly generated alphanumeric values. No personal data is used. WP Cerber’s cookies are strictly necessary and no natural person is associated with them. The cookies used by Google Analytics do not contain any personal information and your IP address is anonymised. These cookies are used to distinguish individual site visitors. They contain a unique set of numbers that show whether you are a new visitor to Lived Insights or a returning one. They form a unique, persistent, and non-personally identifiable 'number string' that represents you as a site visitor.

This information lets us know how much traffic we get to which pages, how long people spend on those pages, how people actually find the Lived Insights website, and helps us learn how to improve the site in the future.

*Note that the cookie_notice_accepted cookie (!) stores a value of true or false so that we know whether you have accepted our cookie privacy policy.

Who is responsible for this website?

This website was built and developed by One to One Development Trust. Any queries about the functionality of the website not the content of it should be sent to info@onetoonedevelopment.org

Your rights to your personal information

You have a right to request a copy of any personal information that we hold about you and to have any inaccuracies in this data corrected. If you have any comments or concerns regarding this policy please contact our data protection controller in writing at the following address:

Lived Insights
91 Brailsford Crescent,
York,
North Yorkshire,
YO30 6QF

contact@livedinsights.org

DATA PRIVACY NOTICE

Last Updated: 17.04.26

Lived Insights works alongside people with direct experience of homelessness, addiction, mental ill health and the criminal justice system. We seek to address poverty, health inequalities and financial exclusion, by listening to those closest to the problems and placing them at the heart of the solutions. 

Who We Are

We are Lived Insights Community Interest Company. For the purposes of data protection law, we are the Data Controller of your personal information. If you have questions, you can contact us on contact@livedinsights.org 

The Information We Collect

We collect:

  • Contact Details: Your name, phone number, or email (so we can stay in touch).
  • Lived Experience Data: Your personal narratives, thoughts, experiences, opinions and insights on support services and wider social issues.

Why We Need It and Our Legal Basis

We use your information to:

  • Conduct Research: We do community-led research to give real insight into social issues and make sure the voices of marginalised people are heard through our research and findings.
  • Influence Policy: To show policymakers where support systems need to change.

Our Legal Basis:

  • Consent: You have given us clear, written or verbal permission to use your story.
  • Public Interest: We carry out research that aims to improve the lives of the York community.

How We Protect Your Voice

We treat your lived experience with the highest level of confidentiality:

  • Anonymisation: We remove names, specific locations, or unique details that could identify you before sharing any reports with the Council or public.
  • Secure Storage: Your data is stored on encrypted, password-protected drives.
  • The right to block a decision: If you share an experience and later feel it’s too personal to be in a public report, you can tell us and we will remove it.

Sharing Your Information

We share findings, not your identity.

  • Reports and Presentations: We share themes and anonymised quotes with stakeholders (e.g., City of York Council, housing providers).
  • Website: We share themes and anonymised stories on our website with explicit consent.
  • Third Parties: We will never sell your data. We only share identifiable data if we are legally required to (e.g., if there is a serious risk of harm to yourself or others).

How Long We Keep Your Data

We only keep your personal contact details for the duration of the project (e.g., 2 years). After the project ends, your contact details are deleted, but your anonymised insights may be kept in an archive to ensure your contribution continues to help others.

Your Rights

Under the UK GDPR, you have the right to:

  • Access: Ask for a copy of the information we hold about you.
  • Withdraw: Change your mind at any time and ask us to stop using your data.
  • Correct: Ask us to fix any information that is wrong.
  • Delete: Ask us to wipe your data from our systems.

How to Complain

If you are unhappy with how we have handled your data, please talk to us first. If we can't fix it, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

A Note on Lived Experience Ethics

We recognise that your experiences belong to you and are committed to data justice. This means we will always check back with you to ensure our interpretation of your experience feels accurate and respectful.